Policy Management

We worked as a third-party service provider with a mid-sized insurance company based in the USA. Our major role was to enhance and maintain their Policy Administration System. The solution was delivered on the mobile and web-based platform which were central to their operation helping them manage policies, claims and renewals. We researched performance bottlenecks, introduced modern features and ensured on-going maintenance to improve the overall efficiency and reliability of the system.

⮚ Industry: Insurance
⮚ Services: Optimization/Maintenance and Support
⮚ Client Location: North America

We stepped in as a third-party service provider, and delivered a custom solution which focused on performance improvements, feature enhancement, and long-term maintenance

System Optimization Solution
● Conducted a deep system audit to identify and solve the key performance issues.
● Upgraded the backend architecture with a target to improve scalability and response times by 40%.
● Optimized database queries to handle larger data loads efficiently.
Feature Enhancement Solutions
● Introduced a feature-rich, Self-Service Portal that allowed policyholders to view policy details, file claims, and track renewals independently.
● Built real-time advanced analytics dashboards that allowed the internal team to make data-driven decisions.
● Integrated payment gateways, identity verification systems, and document management tools to streamline processes.

➔ Initial Assessment and Gap Analysis
➔ Studied Potential Integration and Compatibility
➔ Seamless Features and Functionalities Upgrades
➔ Quality Assurance and Security Enhancements
➔ Robust Maintenance and Support

Our enhancement and maintenance efforts led to notable improvements in the client’s Policy Management System, resulting in measurable benefits:
✔ Enhanced Performance The system’s response times improved by 50% giving faster and more efficient operations.
✔ Higher User Engagement Adoption of the mobile app increased by 30% within three months due to the improved UI/UX and self-service features.
✔ Reduced Downtime Proactive maintenance reduced system downtimes by 70% giving uninterrupted service for both the internal team and policyholders.
✔ Improved Operational Efficiency The integration of analytics dashboards and self-service tools streamlined processes for quicker decision-making and better customer service.
✔ Positive Customer Feedback Policyholders appreciated the convenience of the self-service portal with satisfaction levels and improved loyalty.