Retail & eCommerce

The global eCommerce sales have surpassed $5.7 trillion in the US, and that figure is expected to grow significantly by 2025. For retail businesses, transitioning online is no longer an option—it’s a necessity. Our client, a long-standing food-retail store owner with a loyal local customer base in the USA, understood that to compete in this dynamic market, they needed to enter the eCommerce space. By partnering with Nsoft Technologies, they successfully built a custom website and mobile application that expanded their reach beyond the physical storefront.

⮚ Industry: Retail & eCommerce
⮚ Services: AWeb and Mobile App Development, eCommerce Platform Integration
⮚ Client Location: North America
.

We build a highly customized eCommerce solution, consisting of a website and mobile app. It is highly aligned with the client’s existing business model and equipped them with the power of an online marketplace.

● Multiple Payment Gateways: The platform supported popular payment methods like Stripe and PayPal, ensuring customers could pay through various options, increasing conversion rates by 15%.
● Customer Engagement Tools: To enhance loyalty, we included personalized product recommendations and a rewards program that had potential of customer retention by 20% for our client. Also, push notifications were added into the mobile app to alert customers about new products and special offers.
● Security Compliance: Our system followed PCI DSS (Payment Card Industry Data Security Standards) and SSL certification to safeguard customer data and promote secure transactions

The implementation of the new eCommerce platform had an immediate and notable impact on the client’s business for which they appreciated Nsoft Team’s hard work and timely delivery.
✔ Wider Market Reach By transitioning online, the client increased their customer base by 40% in the first six months, accessing markets beyond their local reach.
✔ Revenue Growth With online sales accounting for 35% of their total revenue after just three months, the client saw an overall revenue increase of 28%.
✔ Operational Efficiency The centralized inventory system reduced stock management errors by 25% and cut down the time spent on manual updates by 40%.
✔ Improved Customer Experience With more payment options, home delivery, and easy navigation, customer satisfaction levels soared, reflected in a 4.8-star average rating on the app store.
✔ Competitive Edge The client’s online presence gave them a strategic advantage over local competitors who were slower to adopt digital sales channels or were only focusing on third party marketplaces